Frequently Asked Questions
"Got a question about a crystal’s energy? Or just want to check on your ritual's journey to your doorstep? We’re here to help you navigate the vibrations.
Drop us a line below, and our team will get back to you within 24-48 hours. Your energy is important to us, and we promise to handle your inquiry with care."
Email: t1139655379@gmail.com
SHIPPING & DELIVERY
How much is shipping?
We offer FREE Insured Shipping on all orders over $50. For orders under $50, our Standard Mindful Shipping is a flat rate of $6.95.
How long will it take to receive my order?
All our physical items (like the Destiny Reveal Candles) are carefully prepared and packed. Please allow 1-3 business days for processing. Once shipped, delivery to the US typically takes 7-12 business days.
How do I track my order?
Once your order is dispatched, you will receive an email with your tracking number. You can easily track your package's journey on our [Track Your Order] page.
ORDERS & PRODUCTS
Can I choose the crystal in my Destiny Reveal Candle?
You don't choose the crystal; the crystal chooses you. Because each candle is an intuitive blind-box experience, we cannot accept requests for specific stones. Trust the Universe to deliver the exact energy you need right now.
How will I receive my Tarot Consultation?
Your Tarot Consultation is a digital service. Once your order is confirmed, our psychic will connect with your energy and deliver your personalized reading directly to your email (the one you used at checkout).
What is your return policy?
Due to the energetic and spiritual nature of our products, all sales are final. We do not accept returns if you simply "don't like" the crystal revealed to you. However, if your item arrives damaged or broken during transit, please contact us within 48 hours of delivery with a photo, and we will make it right.
How can I contact you?
For any questions or guidance, please email us at support@somnaaura.com. We typically respond within 24 hours.